bet365 bd Privacy Policy

Definitions and Explanations

The meanings of specific terms used in this policy are given below:

1.1 "Personal Information"

Any information that can directly or indirectly identify a person — such as name, mobile number, email address, national ID number, or financial transaction details.

1.2 "Processing"

Any operation carried out on personal information — including collection, storage, modification, retrieval, use, disclosure, or deletion.

1.3 "Platform"

The bet365 bd website (https://bet365bd.cam), mobile application, and all associated digital services are collectively referred to as the "Platform".

1.4 "User"

Any person who has registered on the platform or is using our services is considered a "User". All users must be 21 years of age or older.

Information We Collect

bet365 bd collects various types of information for different purposes. Full details are provided below:

2.1 Registration and Identity Verification Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for KYC verification)
• Current address

2.2 Financial Transaction Information

Details of transactions processed through bKash, Nagad, Rocket, or Upay during deposits and withdrawals — such as amount, time, and reference number — are stored on our secure servers.

2.3 Device and Browsing Information

• IP address, device type, and operating system
• Browser type and version
• Time spent on the platform, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

Your betting history, win/loss records, bonus usage, and VIP level progress are stored. This information is used to improve service quality and ensure responsible gaming.

2.5 Communication Information

Records of your conversations with the support team via live chat or email are stored for security and quality control purposes.

Purpose of Data Collection

bet365 bd collects and processes personal information only for lawful and specific purposes. The main purposes are listed below:

3.1 Account Management

Information is needed to complete the registration process, verify identity, ensure login security, and maintain account functionality.

3.2 Financial Transaction Processing

Financial information is used to accept deposits, process withdrawals, and verify transaction accuracy. The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000.

3.3 Fraud Prevention and Security

Information is analysed to detect suspicious activity, prevent multiple account creation, and maintain the overall security of the platform.

3.4 Customer Support

Your information helps the support team resolve your issues and provide assistance 24/7 via live chat and email.

3.5 Responsible Gaming

We follow the responsible gaming guidelines. We use gaming activity information to support at-risk users and help set specific limits.

3.6 Service Improvement

Anonymised aggregate data is used to analyse user experience and improve platform functionality and usability.

Sharing Information with Third Parties

bet365 bd never sells your personal information to third parties for commercial purposes. However, specific information may be shared in a limited way in the following circumstances:

4.1 Payment Service Providers

The necessary financial information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions. These providers are bound by their own privacy policies.

4.2 Technology Partners

Technology service providers used to operate the platform access information only within the limits of their contracts and for specified purposes.

4.3 Legal Obligations

Information may be provided to authorities if required to comply with applicable laws of Bangladesh or court orders.

4.4 Fraud Investigation

In cases of suspected cybercrime or financial fraud, limited information may be shared with the relevant investigating agencies.

Data Protection Methods

bet365 bd takes both technical and administrative measures to protect your personal information:

5.1 Encryption

SSL (Secure Socket Layer) encryption technology is used when data is transmitted on the platform, ensuring secure transfer of information between your browser and our servers.

5.2 Access Control

Only authorised staff have access to users' personal information. Every access is logged and regularly audited.

5.3 Server Security

The servers used to store data are secured at both physical and digital levels. Regular security tests (Penetration Testing) are conducted.

5.4 Password Protection

Your password is stored in hashed form — no staff member or system can view the actual password. Login security is further strengthened through OTP verification.

5.5 Data Breach Response

If a data breach occurs, we will promptly notify affected users and take the necessary steps.

Cookies Policy

Cookies and similar technologies are used on the bet365 bd platform. Full details are provided below:

6.1 What Are Cookies

Cookies are small text files stored on your device. They help the website remember your preferences and activity.

6.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality — maintaining login sessions, security tokens, and so on.
• Functional Cookies: Store your language preferences and other settings.
• Analytics Cookies: Analyse user behaviour to help improve the platform.

6.3 Refusing Cookies

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may limit platform functionality.

Data Retention Period

bet365 bd stores personal information only for as long as necessary:

7.1 Active Accounts

All information is regularly updated and fully retained while an account remains active.

7.2 Closed Accounts

Even after an account is closed, information required to meet legal obligations and resolve disputes is retained for a specified period. This period is generally five to seven years.

7.3 Financial Records

Financial transaction records are retained for a specified period in accordance with applicable financial laws of Bangladesh.

User Rights

bet365 bd recognises the following rights relating to your personal information and endeavours to fulfil them as far as possible:

8.1 Right to Access

If you want to know what information we have collected about you, you can contact the support team. We will provide the information within a reasonable time.

8.2 Right to Correction

If any information in your account is incorrect, you can request an update. You can change certain information yourself in your account settings.

8.3 Right to Deletion

Where there is no legal obligation and you have finished using our services, you may request that specific information be deleted. However, this request may not be possible to fulfil in all cases.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Contact the support team if you wish to exercise this right.

8.5 Contact Methods

For any questions or requests relating to this policy, contact us 24/7 via live chat or email ([email protected]). Our support team provides service in both Bengali and English.

Protection of Minors' Information

All services on bet365 bd are for persons aged 21 or older only. We do not knowingly collect any information from minors. If verification confirms that a user is under 21 years of age, their account will be suspended immediately and the collected information will be deleted.

If you are aware that a minor has registered on this platform, please contact us.

International Data Transfers

Your information may be stored or processed outside Bangladesh for the operation of certain services. In such cases, we ensure that the destination country maintains adequate data protection standards and that applicable agreements or regulations are followed for the transfer.

Even if the data protection laws of the country to which information is transferred are not equivalent to those of Bangladesh, we ensure the protection of your information through contractual obligations.

Policy Changes and Updates

bet365 bd reserves the right to change or update this privacy policy from time to time. For any significant change:

• The change will be clearly published on the platform.
• Registered users will be notified via email or mobile notification.
• The date of the change will be displayed at the top of the page as "Last Updated".

Continued use of the platform after the change will be taken as your acceptance of the updated policy. You can also visit our about us and site policy information page to learn more.

Dispute Resolution

Any dispute or complaint regarding this privacy policy will first be resolved through discussion. If no resolution is reached through discussion, the applicable legal process will be followed.

If you have any complaint, contact us first via 24/7 live chat or by email at [email protected].